RETURN POLICY

We are committed to providing users with a clear and reasonable return process. Please read the following carefully before requesting a return.

1. Return Request Time

To return an item, please submit your return request within 30 days of receiving the item. Return requests submitted after this period may not be processed.

2. Return Conditions

Return requests that meet the following conditions are acceptable:

The item is in substantially intact condition.

It does not affect subsequent inspection and processing.

The return request is due to personal reasons, user experience, or failure to meet expectations.

3. Return Process

The return process is as follows:

1. Contact us via email or phone to submit a return request.
2. Receive return confirmation and related instructions.
3. Follow the instructions to return the item to the designated return address.

Returns sent directly without confirmation may not be processed normally.

4. Return Address

Please return the item to the following address after your return request is confirmed:

9705 Parthenon Ct APT F
Charlotte NC

5. Refund Processing Time

Refunds will be processed within 7–10 business days after receipt and completion of the return inspection.

Actual arrival time may vary depending on payment method or bank processing procedures.

6. Shipping Costs

For returns not due to quality issues, return shipping costs are usually borne by the customer.

For confirmed exceptions, specific handling methods will be explained separately.

7. Contact Us

If you have any questions about the return policy or process, please contact us through the following methods:

Email: joshua@materula.shop

Phone: +1 9809664722